{"id":25054,"date":"2022-09-21T07:39:42","date_gmt":"2022-09-21T05:39:42","guid":{"rendered":"https:\/\/peach-pump.com\/exchange-and-return\/"},"modified":"2025-09-02T17:33:43","modified_gmt":"2025-09-02T15:33:43","slug":"exchange-and-return","status":"publish","type":"page","link":"https:\/\/peach-pump.com\/en\/exchange-and-return\/","title":{"rendered":"EXCHANGE AND RETURN"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25054\" class=\"elementor elementor-25054 elementor-20392\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bdd6ac e-con-full e-flex e-con e-parent\" data-id=\"0bdd6ac\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3551429 elementor-widget elementor-widget-text-editor\" data-id=\"3551429\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"wp-block-heading\"><strong>EXCHANGE AND RETURN<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d330f9d elementor-widget__width-initial elementor-widget elementor-widget-shortcode\" data-id=\"d330f9d\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f150493-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"150493\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/25054?wcmlc=USD#wpcf7-f150493-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"150493\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f150493-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your message (optional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-734bd85 e-con-full e-flex e-con e-parent\" data-id=\"734bd85\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0402aea elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"0402aea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 data-start=\"87\" data-end=\"120\">Return &amp; Exchange Policy<\/h2><p data-start=\"122\" data-end=\"294\">We want our customers to be completely satisfied with their purchase.<br data-start=\"202\" data-end=\"205\">Our priority is to ensure that our customers are completely satisfied with their purchase.<br>You have the right to return or exchange an item within <strong data-start=\"262\" data-end=\"272\">30 days of receiving it.<\/strong><\/p><h3 data-start=\"296\" data-end=\"338\">How to return or exchange a product:<\/h3><ul data-start=\"339\" data-end=\"705\"><li data-start=\"339\" data-end=\"437\"><p data-start=\"341\" data-end=\"437\">Please contact us through the platform and one of our colleagues will provide you with full instructions.<\/p><\/li><li data-start=\"438\" data-end=\"550\"><p data-start=\"440\" data-end=\"550\">You will need your <strong data-start=\"452\" data-end=\"476\">order number <\/strong>\u2013 the 6-digit code sent to your e-mail (please also check your \u201cSpam\u201d folder).<br>Depending on the case, we will provide instructions. For UK, you will receive a return label to use when shipping it back.<br>For most European countries we will either send a courier to collect the package, or you will receive a return label to use when shipping it back.<\/p><\/li><li data-start=\"551\" data-end=\"705\"><p data-start=\"553\" data-end=\"705\"><span style=\"color: #222222; font-size: 24px; font-weight: 600; letter-spacing: 0px; text-wrap-mode: initial;\">Return conditions:<\/span><\/p><\/li><\/ul><ul data-start=\"733\" data-end=\"1105\"><li data-start=\"733\" data-end=\"820\"><p data-start=\"735\" data-end=\"820\">The product must be in its original condition, without signs of wearing, washing, or use.<\/p><\/li><li data-start=\"821\" data-end=\"904\"><p data-start=\"823\" data-end=\"904\">All tags and packaging must be preserved and returned together with the item.<\/p><\/li><li data-start=\"905\" data-end=\"995\"><p data-start=\"907\" data-end=\"995\">Products that are intentionally damaged or show signs of improper use will not be accepted.<\/p><\/li><li data-start=\"996\" data-end=\"1105\"><p data-start=\"998\" data-end=\"1105\">We accept returns of both defective and non-defective products, provided that the return conditions are met.<\/p><\/li><\/ul><h3 data-start=\"1107\" data-end=\"1120\">Exchange:<\/h3><ul data-start=\"1121\" data-end=\"1307\"><li data-start=\"1121\" data-end=\"1206\"><p data-start=\"1123\" data-end=\"1206\">You may exchange the product for the same model in a different size or color, if available.<\/p><\/li><li data-start=\"1207\" data-end=\"1307\"><p data-start=\"1209\" data-end=\"1307\">If you wish to exchange it for a different item \u2013 if there is a price difference, it must be paid or refunded.<\/p><\/li><\/ul><h3 data-start=\"1309\" data-end=\"1338\">Refunds:<\/h3><ul data-start=\"1339\" data-end=\"1529\"><li data-start=\"1339\" data-end=\"1463\"><p data-start=\"1341\" data-end=\"1463\">After receiving and approving the returned product, the amount will be refunded within a maximum of <strong data-start=\"1428\" data-end=\"1460\">14 working days<\/strong> directly to your credit card or via bank transfer for countries with payment on delivery.<\/p><\/li><li data-start=\"1464\" data-end=\"1529\"><p data-start=\"1466\" data-end=\"1529\">In most cases, the refund is processed much faster.<\/p><\/li><\/ul><p> <\/p><p data-start=\"1531\" data-end=\"1628\">Our team is always available for your questions and will be happy to assist you. \u2764\ufe0f<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>EXCHANGE AND RETURN Return &amp; Exchange Policy We want our customers to be completely satisfied with their purchase.Our priority is to ensure that our customers are completely satisfied with their purchase.You have the right to return or exchange an item within 30 days of receiving it. How to return or exchange a product: Please contact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25054","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/peach-pump.com\/en\/wp-json\/wp\/v2\/pages\/25054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peach-pump.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peach-pump.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peach-pump.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peach-pump.com\/en\/wp-json\/wp\/v2\/comments?post=25054"}],"version-history":[{"count":19,"href":"https:\/\/peach-pump.com\/en\/wp-json\/wp\/v2\/pages\/25054\/revisions"}],"predecessor-version":[{"id":128306,"href":"https:\/\/peach-pump.com\/en\/wp-json\/wp\/v2\/pages\/25054\/revisions\/128306"}],"wp:attachment":[{"href":"https:\/\/peach-pump.com\/en\/wp-json\/wp\/v2\/media?parent=25054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}